Return & Exchange Policy

  • Returns & Exchanges of products bought online

    Our products are made with utmost care and love. We ensure high quality standards in its making process. As a policy, we do not offer any returns on products which are delivered in good condition. In the case of damage products items return is possible if it is genuine reason. Customers are requested to contact us within 15 days of receiving delivery at +91 8089258935 or info@sparkpublications.in Please don’t forget to mention the order id to track your order easily.

    Exchange policy

    1. Discounted products are not applicable for any exchange/return under any circumstances.
    2. In the event of an exchange/return, the buyer should take care of shipping expenses.
    3. To exchange a product, please contact us within 15 days of receiving delivery at our customer care number or info@sparkpublications.in
    4. Please ensure that the product is not damaged.
    5. Please ensure that all the returned items are packed carefully to prevent any loss or damage during transit.
    6. For all exchanges, please ship to the following address:
       
      Spark Publications
      R V Complex,
      College Junction,
      Kanjiramkulam, Kerala 695524
       
    Refunds

    If eligible, we will refund your money within one week. Shipping charges /return shipping charges will not be refunded except where we sent any wrong product. It will take minimum 7 working days for the refund to reflect in your account. Refunds will be done in the following cases. Packages lost in transit or in case a wrong item has been sent to you. Refunds will only be made after we have received the returned shipment except if the package has been lost in transit. No Refunds will be entertained under following circumstances:
    1. Incorrect delivery address.
    2. After 3 failed delivery attempts by the courier.
    3. Product returned is damaged due to use or misuse.
    4. Product returned has a defect but has been used.
    5. The products returned have no tags and invoice
    Order Cancellation

    Our buyers are eligible for cancelling the order within 2 hours after order confirmation.  We will ship the order within 6-12 hours of confirming the order. Once shipped, order cannot be cancelled under any circumstances. We don’t allow to cancel any wholesale/bulk order once the order is placed. Disclaimer: All policies are subject to change without prior notice. All legal litigations should be under the jurisdiction of Thiruvananthapuram, Kerala.